OOctwin Platform Guides
Book in the chat — Octwin

Octwin by Cequens · Playbook

Booked in four taps, at eleven at night.

Appointments, viewings, service visits and consultations — taken in the chat the customer is already in, against real availability, without anyone answering a phone.

The chat widget booking an appointment: a typed request, a clinician chosen, a time slot tapped, then a confirmed appointment.
Four taps, end to end · captured from the shipped widget

The problem

Most bookings are lost to phone tag, not to price.

They callOutside your hoursThe intent was there at 11pm. Your line opens at nine.
You call backThey are busyTwo or three attempts each way, for a two-minute decision.
MeanwhileThe diary is a guessDouble-bookings and gaps, because availability lives in someone's head.

What the customer does

No app, no form, no callback.

Hi — I’d like to see Dr. Nour this week.
She has Tuesday and Thursday free. Which suits?
Thursday
Thursday 14 August — 09:30, 11:00 or 16:15?
11:00
Booked — Thursday 14 August, 11:00 with Dr. Nour.

Every step is a tap — routed straight to the answer, with no language-model call in the loop.

What you declare

Three things, and the diary runs itself.

A day diary: four resources as columns, half-hour rows, bookings in place and the hours outside declared availability hatched out.
Resources across · availability shaded · slots as the grid

Written once as declarations in your pack. Changing your Thursday hours is a line of configuration, not a development ticket.

The guarantee

A booking is a record, so two people cannot take the same slot.

The slot the customer taps is checked and claimed at the moment they tap it. Availability is derived from what is actually booked, not from a cached list a second customer might also be looking at.

Nour taps 11:00 09:41:02.184 Omar taps 11:00 09:41:02.190 The slot row claimed on the first tap, not on a cached list Nour — booked, 11:00 confirmed in the thread Omar — offered 11:30 no double booking, no apology call

Afterwards

The follow-up is part of the same conversation.

When the customer next messages, the agent already knows they came in on Thursday. Asking how it went is one turn, in the thread that booked it — not an email nobody opens.

IN THE THREAD “How was Thursday with Dr. Nour?” AS A RECORD Survey response attached to the booking Rolled up per clinician Dr. Nour 4.6 · Dr. Hana 4.8 · Maadi 4.7 A low score opens a case routed to a queue, booking attached

Reminders — read this before you promise one

The honest state of proactive messages.

Meta only lets a business message a customer freely for 24 hours after that customer's last message. Outside it, a pre-approved template is required.

Reaching the customerToday
Replying while they are in the conversationFully supported
Anything within 24h of their last messageFully supported
Web widget, any timeFully supported
A WhatsApp reminder the day before, unpromptedNeeds an approved template — still landing

What to say in the room. Booking, changing and cancelling all work today, because the customer starts those conversations. Do not commit to automated day-before WhatsApp reminders yet — confirm the timeline before it reaches a contract.

Where it fits

Anywhere the diary is the bottleneck.

ClinicsConsultationsBy clinician, by room, with the post-visit survey attached.
PropertyViewingsAgainst an agent's real availability, tied to the listing.
Field serviceVisitsBy technician and by area, with a slot length per job type.
SalonsChairs and stylistsOverlapping resources with different service durations.

The engine is domain-blind. What changes between these is the declaration, not the platform.

Next

Book an appointment on your phone, right now.

The demo takes about ninety seconds and ends with a real row in a real diary — which you can then watch us move from the console.

SeeBooking and reschedulingIncluding what happens when the slot has just gone.
ReadThe scheduling guideResources, availability and slots in detail.
PlanYour diaryBring your opening hours and service lengths to the session.

OCTWIN BY CEQUENS · Scheduling & bookings