Octwin by Cequens
Build, launch, and operate AI agents that talk to your customers where they already are — then handle the whole journey, from first hello to paid order.
How it fits together
Messages arrive from any channel, the platform routes and runs the conversation, and your business logic lives in self-contained packs — each with its own data, isolated per tenant.
Channels → conversation engine → packs, over per-tenant data. Add a channel or a pack without rewriting the middle.
How a turn works
Free-text goes to the AI agent to interpret. A button or list tap is already a decision, so it routes straight to the right step — no model call, which is what keeps high-volume conversations cheap and fast.
The same agent handles both lanes; taps skip the model entirely.
What it does
Every capability below ships today and works across both channels — the agent expresses intent, and the platform renders the right experience for WhatsApp or the web.
Run the same agent on WhatsApp and a web widget. Lists, buttons, and carousels are composed once and adapted to each channel's limits automatically.
WhatsApp · web widget
Describe conversations as declarative YAML flows. They pause for input and resume exactly where they left off on the next message.
declarative · pause & resume
Free-text runs the AI agent; taps route straight to the answer — faster replies and lower cost, with no model call when it isn't needed.
dual routing
Show a catalog, send single- and multi-product messages, build a cart, turn it into an order, and take payment — inside the chat.
catalog → cart → order → pay
Escalate to case queues with routing, SLAs, and dispositions; keep customer records so the agent always has the full picture.
queues · SLA · records
Track how conversations move through your funnel with journey analytics, and watch token usage and cost per workspace as you scale.
journey · usage
Customers can send a voice note or a photo; the platform transcribes and reads them so the agent responds to what was actually said or shown.
transcription · vision
Scheduled and event-driven notifications — reminders, updates, follow-ups — reach the customer on the web widget, and on WhatsApp inside the 24-hour service window Meta allows. Business-initiated sends outside that window require an approved WhatsApp template; that path is still landing.
reminders · 24h window
Manage everything from a multi-tenant console with real per-user sign-in and role-based access. Each workspace sees only its own data.
multi-tenant · RBAC
Pluggable by design
Each business vertical is a self-contained pack — its agents, flows, data, and channels declared in a single manifest. Add a new bot for a new industry without touching the platform underneath.